Terms & Conditions
By accessing and placing orders on the CCM BABY CREATIONS website (www.babygiftcy.com), you are acknowledging and agreeing to the practices outlined in these terms and conditions. We also encourage you to refer to our Privacy Policy and Returns and Cancellation Policy for additional insights.
Legal Notice
CCM BABY CREATIONS Legal Address: Porfyriou Dikeou 9,1st Floor,Office 101
Registration Number: EE55048
Account
Browsing our site and exploring our array of products and services doesn’t necessitate registration. However, to make a purchase on www.babygiftcy.com, you must become a registered user, or you can checkout as guest and this registration is entirely free. To register, you should:
- Complete the registration process
- Accept our terms and conditions, privacy policy, and returns and cancellation policy
- Provide accurate, complete, and up-to-date contact information
By using our website, you confirm that you meet these requirements and commit to using our platform in compliance with all relevant laws and regulations. Please be aware that we reserve the right to decline service, deactivate accounts, or modify eligibility criteria at our discretion.
User Account and Password
It is your responsibility to safeguard your username and password confidentially. You are also accountable for any account access, whether or not it was authorized by you. In the event of unauthorized account use, please notify us promptly. We do not assume liability for losses incurred due to stolen or compromised passwords. For security reasons, we can only reset your password, and we do not have access to your current password. You can conveniently review and update your personal information and preferences by logging into your account on our website.
We maintain the right to refuse service, terminate accounts, or edit content in the event of breaches of applicable laws, these Terms and Conditions, or other relevant guidelines or policies.
Product Purchases ( Pricing and Availability )
All prices listed on our website include legally applicable VAT as per the current VAT legislation. Please be aware that prices on our website may be subject to change without prior notice. Product offers are valid while supplies last.
Information About Product
Availability is provided on each product information page. If any of the products in your order become unavailable, we will promptly notify you via email or phone, and you will not be charged for those products.
Unless explicitly stated otherwise, we are not the manufacturers of the products available for purchase on our website. While we strive to ensure the accuracy of product information on our website, it’s important to note that actual product packaging and materials may differ. Additionally, product colors may vary. The information provided about our products on the website is intended for reference purposes only. We strongly recommend reviewing product labels, warnings, and usage instructions provided on the product packaging prior to use.
Notification of Product Damage During Delivery
In the event of any breakage or damage to a product, whether partial or complete, during the delivery process, it is imperative that the client promptly informs us of the issue. To report such incidents, clients are requested to contact us immediately at +357 99683318 or send an email to info@babygiftcy.com. Failure to notify us of any damages within a reasonable timeframe may result in us being unable to take responsibility for the issue. Additionally, please note that due to health reasons, products cannot be returned once purchased. We appreciate your understanding in this matter.
Payment Processing
We utilize third-party services to securely process payments for all paid products and services. We do not store or collect your payment card details. Any payment card information you provide is transmitted directly to our third-party payment processor, who handles your personal information in accordance with their Privacy Policy. To ensure the secure handling of your payment information, our third-party processor adheres to PCI-DSS standards, which are overseen by the PCI Security Standards Council—a collaborative entity comprising Visa, Mastercard among others.
We also offer Pay upon cash at delivery pick up.
Delivery and Pick-up
We offer delivery exclusively within the island of Cyprus, excluding Saturdays, Sundays, and holidays.
We provide two delivery options:
- Pick-up from our shop (FREE) on the next working day.
- Pick-up from any AKIS EXPRESS Courier pick-up point with a 3.50 euro charge. If your order includes a heavy item, our website will automatically detect it and adjust the cost to 15 euros.(2-3 working days delivery)
- Delivery to your Home Point with a 5.50 euro charge(3-4 working days delivery)
While we strive to deliver your product within the specified timeframes, please note that delivery estimates do not constitute guaranteed delivery times and should not be relied upon as such.
Delays
We disclaim responsibility for delays beyond our control, including those resulting from Acts of God, such as fire, flood, earthquake, storm, or other natural disasters, as well as war, invasion, civil war, rebellion, riot, terrorist activities, blockades, embargoes, labor disputes, strikes, lockouts, or interruptions in electricity or telephone service.
Upon delivery or pick-up, we kindly request that you inspect the external packaging and its condition to avoid accepting faulty or non-functioning products. Once the product has been accepted upon delivery or pick-up, you acknowledge it in its current state, and any claims regarding packaging or the overall product condition cannot be entertained.
Notification of Product Damage During Delivery
In the event of any breakage or damage to a product, whether partial or complete, during the delivery process, it is imperative that the client promptly informs us of the issue. To report such incidents, clients are requested to contact us immediately at +357 99683318 or send an email to info@babygiftcy.com. Failure to notify us of any damages within a reasonable timeframe may result in us being unable to take responsibility for the issue.
Order Cancellation and Returns
We encourage you to review our comprehensive Returns & Cancellation Policy, which is applicable to all products available for purchase on our website.
Complaint Policy and Liabilities Under Cyprus Law
Please note that as per Cyprus law, we maintain a complaint policy and are liable under relevant legislation. For more information on this matter, please contact us directly.
At BabyGiftCY, we are committed to providing exceptional products and services. However, we understand that there may be occasions when our products or services may not meet your expectations. If you have any complaints or are dissatisfied in any way, we encourage you to let us know so we can address your concerns promptly and effectively.
You can submit your complaint through one of the following channels:
- Email: Send us a direct email with details of your complaint to info@babygiftcy.com. Please include as much information as possible to help us understand and resolve your issue swiftly.
- Phone: For immediate assistance, you can call us at +357 99683318. Our customer service team is available to listen to your concerns and provide support.
- Contact Form: Alternatively, you can complete the complaint form available in the ‘Contact Us’ section of our website. We aim to respond to all form submissions within 48 hours.
We take all feedback seriously and will endeavor to resolve your complaint in a fair and timely manner. Your satisfaction is our top priority, and we appreciate the opportunity to improve our services.
Contact Us
You can reach us through the following contact methods:
Phone: 99683318
Email: info@babygiftcy.com
Changes to Our Terms and Conditions
We maintain the right to amend or update our Terms and Conditions as needed. Any modifications will be posted on this page.
Operating Hours
Monday to Friday: 09:00 – 13:30 & 15:00 – 18:30
Terms and Conditions Declaration
These Terms and Conditions are the original work and legal property of CCM Baby Creations, the parent company of BabyGiftCY.com. All rights are expressly reserved by CCM Baby Creations. Unauthorized use, reproduction, or distribution of these Terms and Conditions, or any portion thereof, is strictly prohibited and may be pursued under the fullest extent of the law. This document is crafted to ensure clear and fair practices in the operation of our services and interactions with our customers.
For any inquiries or requests for permission to use any part of these Terms and Conditions, please contact CCM Baby Creations directly at info@babygiftcy.com or via phone at +357 99683318.
Terms and Policies (Last Updated: 28/02/2024) [CCM BABY CREATIONS] reserves all rights. Use of this website constitutes acceptance of the terms outlined in our policies.
